Privacy Policy

Dubai Oneway | Oneway Relocations Limited

Last updated: June 2026

1. Who We Are

Oneway Relocations Limited (“Dubai Oneway”, “we”, “us”, “our”) is the data controller responsible for your personal data. We are registered in England and Wales under company number 16796990, with our registered office at 124 City Road, London, EC1V 2NX.

This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or engage our services, and what rights you have in relation to your data. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at info@dubaioneway.com.

2.What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

2.1 Information You Provide Directly

Identity data: your full name, date of birth, nationality, and family composition.
Contact data: email address, phone number, and postal address.
Consultation data: information you share with us about your relocation plans, current employment, business interests, financial circumstances, and lifestyle preferences.
Document data: copies of passports, driving licences, or other identification documents where required to progress your relocation.
Communication data: records of your emails, WhatsApp messages, and any correspondence with us.

2.2 Information We Collect Automatically

Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
Usage data: information about how you use our website, including pages visited, links clicked, and time spent on pages.
Cookie data: see Section 9 for details.

2.3 Information We Receive from Third Parties

We may receive information about you from referral partners or introducers if you have been referred to us. We only use such information in accordance with this policy.

3. How We Collect Your Personal Data

We collect personal data through:

Our website contact and consultation booking forms.
Email and telephone enquiries.
Video consultation calls.
WhatsApp and other messaging platforms you use to contact us.
Referrals from partner organisations (where you have consented to your details being shared).
Automated technologies such as cookies and analytics tools when you visit our website.

4. How and Why We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so. The table below sets out how we use your data and our lawful basis for each use:

To respond to your enquiries and conduct initial consultations — Lawful basis: Legitimate interests (to respond to prospective clients).
To deliver our relocation coordination services — Lawful basis: Performance of a contract with you.
To introduce you to third-party specialist partners (visa advisers, PRO services, property agents, schools, banks) — Lawful basis: Performance of a contract; and your consent where sensitive data is involved.
To send you service updates, deadline reminders, and communications related to your relocation — Lawful basis: Performance of a contract.
To send you marketing communications about our services — Lawful basis: Legitimate interests (for existing clients) or consent (for prospective clients). You can opt out at any time.
To comply with our legal obligations — Lawful basis: Legal obligation.
To maintain business records and resolve disputes — Lawful basis: Legitimate interests.
To improve our website and services — Lawful basis: Legitimate interests.

5. Who We Share Your Personal Data With

We do not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes set out in this policy:

5.1 Third-Party Service Providers and Partners

As part of delivering our coordination service, we introduce clients to specialist third-party providers. Depending on your relocation plan, this may include:

PRO services and business setup agents (UAE)
Immigration and visa advisers
Property search agents and brokers
International school admissions consultants
International shipping and removals companies
Foreign exchange and international payment providers
Medical insurance providers
UAE banking institutions

We share only the personal data that is necessary for the specific service being coordinated. We require our partners to handle your data securely and in accordance with applicable data protection law. Where we have a formal referral arrangement with a partner, we will disclose this to you.

5.2 IT and Business Operations Providers

We use third-party software for email, document management, scheduling, and communication. These providers act as data processors on our behalf and are bound by data processing agreements.

5.3 Legal and Regulatory

We may disclose your personal data to law enforcement, regulatory bodies, or legal advisers where required by law or to protect our legal rights.

6. International Transfers of Personal Data

As a relocation service connecting UK clients with UAE-based partners, your personal data will be transferred to and processed in the United Arab Emirates as part of delivering your relocation coordination.

The UAE is not currently recognised by the UK as a country that provides an adequate level of data protection. Where we transfer your data to UAE-based partners, we take steps to ensure appropriate safeguards are in place, including contractual protections. We will provide further information about the safeguards applicable to your specific situation upon request.

Where we use software providers based outside the UK or EEA, we ensure appropriate transfer mechanisms are in place in accordance with UK GDPR.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

Enquiry and consultation records (where no engagement follows): 12 months from the date of last contact.
Client records (where an engagement takes place): 6 years from the date the engagement ends, in line with the Limitation Act 1980 and our contractual record-keeping obligations.
Financial and payment records: 7 years from the date of transaction, as required by HMRC.
Marketing preferences: until you withdraw consent or opt out.

When personal data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can ask us to delete your data where there is no longer a lawful basis for us to hold it.
Right to restriction: you can ask us to restrict how we use your data in certain circumstances.
Right to data portability: you can ask us to provide your data in a structured, commonly used format.
Right to object: you can object to us processing your data on the basis of legitimate interests, including for direct marketing purposes. Where you object to direct marketing, we will always comply.
Rights related to automated decision-making: we do not make automated decisions about you that have legal or similarly significant effects.

To exercise any of these rights, please contact us at info@dubaioneway.com. We will respond within one calendar month. We may need to verify your identity before processing your request. There is no charge for exercising your rights unless your request is manifestly unfounded or excessive.You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner’s Office (ICO), at www.ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site.

9.1 What Cookies We Use

Essential cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). Data is aggregated and anonymised where possible.
Marketing cookies: Used to show you relevant content or advertisements on other platforms. Only placed with your consent.

9.2 Managing Cookies

When you first visit our website, you will be shown a cookie consent banner. You can accept all cookies, reject non-essential cookies, or manage your preferences. You can also manage cookies through your browser settings at any time, though this may affect the functionality of the site.

10. Third-Party Links

Essential cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). Data is aggregated and anonymised where possible.
Marketing cookies: Used to show you relevant content or advertisements on other platforms. Only placed with your consent.

11. Children’s Privacy

Our services are directed at adults. We do not knowingly collect personal data from children under the age of 18 without verifiable parental consent. Where we coordinate school-related services on your behalf, any information relating to your children is provided by you as the responsible adult and is handled accordingly. If you believe we have inadvertently collected data relating to a child without appropriate consent, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website with the date of the last update. Where changes are material, we will take reasonable steps to notify you.

13. How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact our data team at:

Oneway Relocations Limited (Trading as Dubai Oneway)

124 City Road, London, EC1V 2NX

Email: info@dubaioneway.com

Tel: +44 739829984

You also have the right at any time to make a complaint to the ICO at www.ico.org.uk. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.